Privacy Policy

We collect only the information reasonably necessary to operate our business, respond to customers, provide estimates and services, improve our marketing, and manage our customer relationships.

Information You Provide to Us

When you request a quote, contact us, book an appointment, submit a website form, complete a Facebook or Instagram lead form, or otherwise communicate with Bison Surfaces, we may collect information such as your name, phone number, email address, property or service address, city or location, requested service, property or project details, photos or information you choose to provide, preferred appointment information, and records of your communications with us.

If you become a customer, we may also maintain information relating to quotes, estimates, invoices, scheduled work, completed services, warranties, payments, and your customer history.

If online payment processing is offered, payment information may be processed through a third-party payment provider. Bison Surfaces does not intentionally store complete payment-card information unless specifically stated at the time of collection.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies, pixels, analytics tools, server logs, and similar technologies.

This may include your IP address, approximate geographic location, browser and device type, operating system, referring website or advertisement, pages viewed, time spent on the website, interactions with website features, form activity, and information about how you arrived at our website.

This information helps us operate the website, understand how customers find us, improve the customer experience, measure advertising performance, and prevent misuse or security issues.

Bison Surfaces may use personal information to respond to quote requests and inquiries, prepare estimates, schedule appointments, communicate about projects, provide requested services, manage customer relationships, send appointment confirmations and reminders, maintain service and warranty records, process transactions, provide customer support, improve our website and services, measure advertising and marketing performance, prevent fraud or misuse, comply with legal obligations, and maintain appropriate business records.

We may also use personal information for promotional or marketing communications where we have the consent or other lawful authority required to do so.

We will not use personal information for a materially different purpose without obtaining additional consent where required by law.

When you submit a quote request or contact Bison Surfaces, you authorize us to use the contact information you provide to respond to that request.

We may contact you by telephone, text message, or email regarding your inquiry, requested estimate, appointment, project, or existing customer relationship.

These communications may include follow-ups about your quote request, appointment confirmations, scheduling updates, estimate information, service reminders, and other communications reasonably connected to your request or relationship with Bison Surfaces.

Consent to receive unrelated promotional marketing communications is not a condition of purchasing our services.

Where permitted by law, Bison Surfaces may send promotional emails, text messages, special offers, seasonal service reminders, or other marketing communications.

Where express consent is required, we will request that consent separately.

You may withdraw your consent to marketing communications at any time by using the unsubscribe instructions included in an email, replying STOP to an SMS message where that option is available, or contacting us directly.

Withdrawing marketing consent will not prevent us from sending communications that are reasonably necessary to respond to an active inquiry, provide requested services, administer an existing customer relationship, or meet legal obligations.

Bison Surfaces may advertise through platforms such as Facebook and Instagram and may use lead forms provided by Meta or other advertising platforms.

When you voluntarily submit information through one of these forms, the information you provide may be transmitted to Bison Surfaces and entered into our customer relationship management system so that we can respond to your request.

Your use of Facebook, Instagram, Meta, or another third-party platform is also subject to that platform's own privacy policies and practices.

Bison Surfaces may use third-party software and service providers to help operate our business.

These providers may include website hosting providers, customer relationship management systems such as GoHighLevel, email and SMS communication providers, scheduling systems, cloud storage providers, payment processors, analytics providers, advertising platforms, accounting software, and other technology or professional service providers.

Personal information is shared with these providers only to the extent reasonably necessary for them to perform services on our behalf or where otherwise permitted or required by law.

We expect service providers handling personal information on our behalf to use appropriate safeguards and to process that information for the purposes for which it was provided.

Our website may use cookies and similar technologies to operate website functionality, understand website traffic, remember certain preferences, measure conversions, improve marketing campaigns, and understand how visitors interact with the website.

Depending on the technologies enabled on the website, this may include analytics or advertising tools provided by companies such as Google or Meta.

These technologies may collect information about your browser, device, website activity, advertisement interactions, IP address, and similar technical information.

You can control certain cookies through your browser settings. Disabling cookies may affect the functionality of some parts of the website.

Where consent is required for particular tracking technologies, we will seek that consent as required by applicable law.

Bison Surfaces may use information about website visits or advertisement interactions to measure the effectiveness of our advertising and, where permitted, to show advertisements to people who have previously interacted with our website or business.

Advertising platforms may use cookies, pixels, or similar technologies for these purposes.

Bison Surfaces does not control how independent advertising platforms use information they collect directly through their own services. Their collection and use of information is governed by their respective privacy policies.

Bison Surfaces does not sell or rent customer personal information.

We may disclose personal information to service providers working on our behalf, contractors or employees who require the information to perform their work, professional advisors such as accountants or legal advisors, payment processors, technology providers, or government and law-enforcement authorities where disclosure is legally required.

Personal information may also be transferred as part of a sale, merger, financing, restructuring, or transfer of all or part of the business, subject to applicable legal requirements.

Some of the technology providers used by Bison Surfaces may store or process information outside Manitoba or outside Canada.

When personal information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, governments, law-enforcement agencies, or regulatory authorities in accordance with those laws.

Bison Surfaces remains responsible for personal information transferred to third parties for processing as required by applicable privacy law.

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, maintain appropriate business and warranty records, meet accounting or tax requirements, resolve disputes, prevent fraud, and comply with legal obligations.

When information is no longer reasonably required, we may securely delete, destroy, or anonymize it.

Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.

Bison Surfaces uses reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain.

These measures may include limiting access to customer information, using password-protected systems, restricting administrative access, and using reputable third-party technology providers.

No electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable measures to protect personal information, we cannot guarantee absolute security.

Subject to applicable law, you may request access to personal information Bison Surfaces holds about you and may request that inaccurate or incomplete information be corrected.

You may also withdraw consent to certain uses of your personal information, subject to legal, contractual, or operational limitations.

We may need to verify your identity before responding to a privacy request.

In certain circumstances, applicable law may permit or require us to refuse access to particular information. If this occurs, we will explain the reason where legally permitted.

You may withdraw your consent to the collection, use, or disclosure of personal information where consent is the legal basis for that activity.

Withdrawal of consent may limit our ability to provide certain services when the information is reasonably necessary to provide those services.

You can withdraw marketing consent without affecting your ability to request or purchase Bison Surfaces services.

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

Bison Surfaces is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

Bison Surfaces may update this Privacy Policy from time to time as our business, technology, services, or legal obligations change.

The most current version will be posted on our website with an updated “Last Updated” date.

We encourage visitors to review this Privacy Policy periodically.

Bison Surfaces has designated a Privacy Officer who is responsible for overseeing our privacy practices and responding to privacy-related questions, access requests and complaints.

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, wish to withdraw consent, or have a privacy-related concern or complaint, please contact:

We will review privacy inquiries and complaints and respond within a reasonable period in accordance with applicable law.